Warranty
February 2018 - June 2024

This warranty applies to purchases in Europe, Middle East, North Africa, North America, Central America, and South America from February 2018 – June 2024.

Allied Telesis Product Warranty

Allied Telesis, Inc. offers a product warranty for your purchase with Assured Warranty (effective February 1st, 2018) for all products purchased from an Approved Source. For the purpose of this Warranty Offering, an “Approved Source” means (a) Allied Telesis; or (b) A Distributor or Systems Integrator authorized by Allied Telesis, Inc. to distribute/sell Allied Telesis hardware, software and services within your territory to end users; or (c) A Reseller authorized by any such Distributor or System Integrator in accordance with the terms of the distributor’s agreement with Allied Telesis to distribute/sell the Allied Telesis hardware, Software and services within your territory to end users.

90-Day Warranty

Allied Telesis, Inc. warrants solely to the end-user purchaser (“Purchaser”) that the Allied Telesis hardware and software product(s) (“Product”) purchased from Allied Telesis or an Approved Source will be free from defects in materials and workmanship for a period of ninety (90) days from the date the Purchaser buys such Product.

One-Year Warranty

Allied Telesis, Inc. warrants solely to the end-user purchaser (“Purchaser”) that the Allied Telesis hardware and software product(s) (“Product”) purchased from Allied Telesis or an Approved Source will be free from defects in materials and workmanship for a period of one (1) year from the date the Purchaser buys such Products.

Two-Year Warranty

Allied Telesis, Inc. warrants solely to the end-user purchaser (“Purchaser”) that the Allied Telesis hardware and software product(s) (“Product”) purchased from Allied Telesis or an Approved Source will be free from defects in materials and workmanship for a period of two (2) years from the date the Purchaser buys such Products.

Five-Year Warranty

Allied Telesis, Inc. warrants solely to the end-user purchaser (“Purchaser”) that the Allied Telesis hardware product(s) (“Product”) purchased from Allied Telesis or an Approved Source will be free from defects in materials and workmanship for a period of five (5) years from the date the Purchaser buys such Product.

Lifetime Warranty (Two Years Fan & PSU)

Allied Telesis, Inc. warrants solely to the end-user purchaser (“Purchaser”) that the Allied Telesis hardware product(s) (“Product”) purchased from Allied Telesis or an Approved Source will be warranted free from defects in materials and workmanship for the lifetime of the Product. Lifetime of the Product means five (5) years from the date the Purchaser buys such Product; provided, however, that the fan and power supply components thereof will be warranted only for a period of two (2) years from the date the Purchaser buys such Product.

For more details, please refer to the full Allied Telesis Warranty Terms and Conditions.

Allied Telesis Warranty – Terms and Conditions

Allied Telesis, Inc. (hereinafter, ATI) warrants that:
Failure to properly protect the product during shipping may void this warranty. The return authorization number must be written on the outside of the carton to ensure its acceptance. We cannot accept delivery of any equipment that is sent to us without a RMA number. The Customer must pay for the non-compliant product(s) return transportation costs to ATI for evaluation of said product(s) for repair or replacement. ATI will pay for the shipping of the repaired or replaced in-warranty product(s) back to the Customer (any and all customs charges, tariffs, or/and taxes are the customer’s responsibility). ATI reserves the right (for exceptional cases) to charge a $140 fee for all testing and shipping incurred, if after testing, a return is classified as “No Problem Found.”

This warranty does not cover damage from accident, acts of God, neglect, contamination, misuse or abnormal conditions of operation or handling, including over-voltage failures caused by use outside of the product’s specified rating, or normal wear and tear of mechanical components.

Allied Telesis will, at its option:
To return a defective product for warranty coverage, contact Allied Telesis’ Customer Support for a return authorization number.

Limitations on Product Warranty

The above listed Limited Product Warranty and the Software Warranty defined in the Software – End User Software License Agreement, does not apply if the Product or the Software or any other equipment upon which the Software is authorized by ATI to be used has been:
If ATI determines that customer is not using certified SFP module with ATI product, ATI reserves the right to void the Product Warranty and/or Service and/or Support Agreement.

The Software warranty also specifically does not apply to:

Disclaimer of Warranty

Except as specified in this warranty, all express or implied conditions, representations, and warranties including, without limitation, any implied warranty or condition of merchantability, fitness for a particular purpose, non-infringement, satisfactory quality, non- interference, accuracy of informational content, or arising from a course of dealing, law, usage, or trade practice, are hereby excluded to the extent allowed by applicable law and are expressly disclaimed by ATI, its suppliers and licensors.

To the extent an implied warranty cannot be excluded, such warranty is limited in duration to the express warranty period. Because some states or jurisdictions do not allow limitations on how long an implied warranty lasts, the above limitation may not apply. These warranties give customer specific legal rights, and customer may also have other rights which vary from jurisdiction to jurisdiction.

This disclaimer and exclusion shall apply even if the express warranty set forth above fails of its essential purpose.

Choice of Laws

This Agreement is controlled by and governed under the laws of the State of California, United States of America, notwithstanding any conflicts of law provisions; and the state and federal courts of Santa Clara County, California shall have exclusive jurisdiction over any claim arising under the Agreement or Warranties. Parties specifically disclaim the application of the UN Convention on Contracts for the International Sale of Goods. Notwithstanding the foregoing, either party may seek interim injunctive relief in any court of appropriate jurisdiction with respect to any alleged breach of such party’s intellectual property or proprietary rights. If any portion hereof is found to be void or unenforceable, the remaining provisions of the Agreement and Warranties shall remain in full force and effect. Except as expressly provided herein, the Agreement constitutes the entire agreement between the parties with respect to the license of the Software and Documentation and supersedes any conflicting or additional terms contained in any Purchase Order or elsewhere, all of which terms are excluded. The Agreement has been written in English, and the parties agree that the English version will govern.

Warranty Policy – effective February 2018 -June 2024 – Download PDF