Get business continuity and peace of mind with maximum uptime
Support Services
Expert technical support and proactive professional services ensure your business continuity and peace of mind
Get support easily with our new updated process.
Click here to access all our support services in our new convenient portal, including firmware downloads.Reliable connectivity is essential for your business and for your customers.
Unplanned outages have a direct impact on revenue and productivity, but they also jeopardize your hard-won reputation and frustrate your customers.
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Outages last longer than customers want
$0K
Average cost of IT downtime per hour
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Businesses that are unprepared for IT outages
We support your IT team to help them deliver the best experience for your staff and customers.
Net.Cover is a support plan that extends from the access edge to the mission-critical core components of your network.
With technical assistance available on-tap and rapid response time, issues don’t need to stop your business operations.Â
Next Business Day hardware replacement
Software support & issue
resolution
On-call knowledge and remote sessions to resolve problems fast
Configuration assistance to proactively avoid issues
On-demand web-based support services and knowledge base
Net.Cover support plans to suit your business |
EssentialHardware and software support, including telephone access | AdvancedEssential + SBD h/w shipment and configuration assistance | SelectCustomized Service Solutions - Choose the support benefits you need |
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Online Services
Allied Telesis offers a web-based, online support
service, available 24 hours a day, seven days a week. Using your personalized account, you can raise and
track the status of your technical support incidents.
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Knowledge Base
Net.Cover clients are registered on the Allied
Telesis Support Portal and have immediate access to the Knowledge Base.
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Premium | Premium | |
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Software Updates
24x7 online access to software upgrades, updates and
bug fixes for all products covered, with supporting documentation. These updates deliver timely features and
enhancements to support the changing demands on customer networks.
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Hardware Support
Net.Cover clients are guided through the hardware failure analysis procedure for fast fault diagnosis
and resolution. Hardware support covers the cost of repair in the event of a hardware failure,
preventing unbudgeted expenses. The advance replacement option minimizes downtime for mission critical
applications. Support includes:
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Advance Replacement | Advance Replacement - Same Business Day, Priority Shipment |
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Priority Queue
Customer requests will be prioritized according to the subscribed plan and will be granted live phone
access through local toll-free numbers.
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Priority | High Priority |
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Telephone Support
Live support from the Allied Telesis helpdesk, who will guide you step by step through identifying and
solving network related issues. Our engineers have expertise in both Allied Telesis products and a wide
range of networking technologies. Please check our website for the up-to-date list of support phone
numbers for your country.
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12x5 | 24x7 | |
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Direct to Level 2 Support
Second-level technical support engineers bring their extensive experience and expertise to solving your
issues.
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Configuration Assessment
Our engineers can assess your hardware and software configuration files. If additional services are
required, Allied Telesis Advisory Services are available to provide design consultation, implementation,
documentation, and remote or onsite analysis and troubleshooting, which are billed separately. For
details and pricing on our Advisory Services, please contact your sales representative.
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Available for one-, three-, and five-year terms, Net.Cover enhances our standard warranty to safeguard your network and simplify your maintenance expenditure.
option available for selection in customized Net.Cover plan.
Net.Cover Select options are subject to regional variations. For more information on the services available in your region, please contact your Allied Telesis Account Manager or supplier.
We need flexible products, fast response, and the very best technical support—and this is exactly what we get from Allied Telesis.
NK Jain
Consultant
Epsilon Design Consultancy
Register Your Products For Net.Cover
For maximum uptime and quick troubleshooting, register your products to access our support services that will help you keep your network running smoothly.
Register