Assurez la continuité de vos activités et profitez d’une tranquillité d’esprit avec une disponibilité maximale
Assistances techniques
Le support technique expert et les services professionnels proactifs assurent la continuité de vos activités et une tranquillité d'esprit
Get support easily with our new updated process.
Click here to access all our support services in our new convenient portal, including firmware downloads.Une connectivité fiable est essentielle pour votre entreprise et pour vos clients.
Les interruptions non planifiées ont un impact direct sur le chiffre d’affaires et la productivité, mais elles compromettent également votre réputation durement acquise et frustrent vos clients.
3x
Les interruptions surviennent trois fois plus longtemps que ce que les clients souhaitent
$10K
Coût moyen de l'arrêt informatique : 10 000 dollars par heure
67%
Des entreprises ne sont pas préparées aux interruptions informatiques
Nous soutenons votre équipe informatique pour l'aider à offrir la meilleure expérience à votre personnel et à vos clients.
Net.Cover est un plan de support qui s'étend du bord d'accès aux composants essentiels du cœur de votre réseau.
Avec une assistance technique disponible à la demande et un temps de réponse rapide, les problèmes ne devraient pas interrompre vos opérations commerciales.
Remplacement du matériel le jour ouvrable suivant
Software support & issue resolution
Des connaissances sur appel et des sessions à distance pour résoudre les problèmes rapidement
Assistance à la configuration pour éviter les problèmes de manière proactive
Services de support en ligne à la demande et base de connaissances sur le web
Net.Cover support plans to suit your business |
EssentialHardware and software support, including telephone access | AdvancedEssential + SBD h/w shipment and configuration assistance | SelectCustomized Service Solutions - Choose the support benefits you need |
|---|---|---|---|
|
Online Services
Allied Telesis offers a web-based, online support
service, available 24 hours a day, seven days a week. Using your personalized account, you can raise and
track the status of your technical support incidents.
|
|
|
|
|
Knowledge Base
Net.Cover clients are registered on the Allied
Telesis Support Portal and have immediate access to the Knowledge Base.
|
Premium | Premium | |
|
Software Updates
24x7 online access to software upgrades, updates and
bug fixes for all products covered, with supporting documentation. These updates deliver timely features and
enhancements to support the changing demands on customer networks.
|
|
|
|
|
Hardware Support
Net.Cover clients are guided through the hardware failure analysis procedure for fast fault diagnosis
and resolution. Hardware support covers the cost of repair in the event of a hardware failure,
preventing unbudgeted expenses. The advance replacement option minimizes downtime for mission critical
applications. Support includes:
|
Advance Replacement | Advance Replacement - Same Business Day, Priority Shipment |
|
|
Priority Queue
Customer requests will be prioritized according to the subscribed plan and will be granted live phone
access through local toll-free numbers.
|
Priority | High Priority |
|
|
Telephone Support
Live support from the Allied Telesis helpdesk, who will guide you step by step through identifying and
solving network related issues. Our engineers have expertise in both Allied Telesis products and a wide
range of networking technologies. Please check our website for the up-to-date list of support phone
numbers for your country.
|
12x5 | 24x7 | |
|
Direct to Level 2 Support
Second-level technical support engineers bring their extensive experience and expertise to solving your
issues.
|
|
|
|
|
Configuration Assessment
Our engineers can assess your hardware and software configuration files. If additional services are
required, Allied Telesis Advisory Services are available to provide design consultation, implementation,
documentation, and remote or onsite analysis and troubleshooting, which are billed separately. For
details and pricing on our Advisory Services, please contact your sales representative.
|
|
|
Disponible pour des durées de un, trois et cinq ans, Net.Cover améliore notre garantie standard pour protéger votre réseau et simplifier vos dépenses de maintenance.
Net.Cover Select options are subject to regional variations. For more information on the services available in your region, please contact your Allied Telesis Account Manager or supplier.
Net.Cover support plans to suit your business |
PreferredHardware and software issue support with telephone access | Best ValueAdvancedPreferred + NBD h/w replacement and configuration assistance | EliteAdvanced + direct account management for rapid issue resolution |
|---|---|---|---|
|
Online Services
Allied Telesis offers a web-based, online support service, available 24 hours a day, seven days a week. Using your personalized account, you can raise and track the status of your technical support incidents.
|
|
|
|
|
Knowledge Base
Net.Cover clients are registered on the Allied Telesis Support Portal and have immediate access to the Knowledge Base.
|
Premium | Premium | Premium |
|
Software Updates
24x7 online access to software upgrades, updates and bug fixes for all products covered, with supporting documentation. These updates deliver timely features and enhancements to support the changing demands on customer networks.
|
|
|
|
|
Hardware Support
Net.Cover clients are guided through the hardware failure analysis procedure for fast fault diagnosis and resolution. Hardware support covers the cost of repair in the event of a hardware failure, preventing unbudgeted expenses. The advanced replacement option minimizes downtime for mission critical applications
|
Repair & Return | Advanced Replacement Next Business Day Shipping | Advanced Replacement Next Business Day Shipping |
|
Priority Queue
Customer requests will be prioritized according to the subscribed plan and will be granted live phone access through local toll-free numbers.
|
Priority | High Priority | Top Priority |
|
Telephone Support
Live support from the Allied Telesis helpdesk, who will guide you step by step through identifying and solving network related issues. Our engineers have expertise in both Allied Telesis products and a wide range of networking technologies. Please check our website for the up-to-date list of support phone numbers for your country.
|
|
|
|
|
Configuration Assessment
Our engineers can assess your hardware and software configuration files. If additional services are required, Allied Telesis Advisory Services are available to provide design consultation, implementation, documentation, and remote or onsite analysis and troubleshooting, which are billed separately. For details and pricing on our Advisory Services, please contact your sales representative.
|
|
|
|
|
Direct Account Support
Net.Cover Elite clients have direct contact with Allied Telesis account managers and specialists, who assist in the selection of best-fit solutions and technologies and provide support for speedy problem resolution.
|
|
Disponible pour des durées de un, trois et cinq ans, Net.Cover améliore notre garantie standard pour protéger votre réseau et simplifier vos dépenses de maintenance.
Nous avons besoin de produits flexibles, d'une réponse rapide et du meilleur support technique, et c'est exactement ce que nous obtenons d'Allied Telesis.
NK Jain
Consultant
Epsilon Design Consultancy
Enregistrez vos produits pour Net.Cover
Pour une disponibilité maximale et un dépannage rapide, enregistrez vos produits pour accéder à nos services d'assistance qui vous aideront à assurer le bon fonctionnement de votre réseau.
Registre